Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Protect Your Privacy Today with Our Comprehensive Policy
Understanding Our Privacy Policy
At Zip Zap Gear, we prioritize your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website. We ensure that your information is handled with the utmost care and in compliance with applicable laws.
Key Highlights of Our Policy
- We collect personal data only when necessary for providing services and improving user experience.
- Your data is never sold or shared with third parties without your consent, ensuring your privacy is respected.
- We implement robust security measures to protect your information from unauthorized access and breaches.
We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about how we are protecting your information. Your continued use of our services after any modifications to the policy will signify your acceptance of the updated terms.
If you have any questions or concerns regarding our privacy practices, please feel free to contact us. We are here to assist you and ensure that your experience with Zip Zap Gear is safe and enjoyable.